SalesScreen incident

SalesScreen on screens is experiencing connectivity issues

Minor Resolved View vendor source →

SalesScreen experienced a minor incident on October 24, 2016, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2016, 06:47 AM UTC
Resolved
Oct 24, 2016, 09:49 AM UTC
Duration
3h 2m
Detected by Pingoru
Oct 24, 2016, 06:47 AM UTC

Update timeline

  1. investigating Oct 24, 2016, 06:47 AM UTC

    We are actively investigating this issue.

  2. identified Oct 24, 2016, 07:08 AM UTC

    We have identified the issue as affecting solely screens connected to an Intel NUC (Dogu Connect) and are working on a fix.

  3. monitoring Oct 24, 2016, 08:09 AM UTC

    We have now deployed a fix that will resolve this issue. It should take a few minutes for the Intel NUC to refresh and work as it should. If you are still experiencing issues with this, please notify us immediately ([email protected]). Thanks a lot for your patience.

  4. resolved Oct 24, 2016, 09:49 AM UTC

    This incident has been resolved.