SalesScreen incident

Issues with 2-Factor Authentication via SMS

Major Resolved View vendor source →

SalesScreen experienced a major incident on September 11, 2017, lasting 12h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2017, 08:45 AM UTC
Resolved
Sep 11, 2017, 08:57 PM UTC
Duration
12h 11m
Detected by Pingoru
Sep 11, 2017, 08:45 AM UTC

Update timeline

  1. investigating Sep 11, 2017, 08:45 AM UTC

    We are currently facing issues with our SMS delivery provider. This impacts our users using 2-Factor Authentication via SMS. We are actively investigating this issue and will update that incident as soon as we have more information available. If you are impacted by this, we recommend that you use Email instead of SMS as the 2FA Method. If you are still not able to login, reach out to us on the chat and we will assist you. Thanks a lot for your patience.

  2. monitoring Sep 11, 2017, 02:56 PM UTC

    The issue appears to be resolved but we are following closely.

  3. resolved Sep 11, 2017, 08:57 PM UTC

    Our SMS delivery provider has solved their problem, and the 2FA functionality should now work as normal.