SalesScreen incident

Connectivity Issues

Critical Resolved View vendor source →

SalesScreen experienced a critical incident on November 20, 2019 affecting Web, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2019, 01:45 AM UTC
Resolved
Nov 20, 2019, 08:09 AM UTC
Duration
6h 24m
Detected by Pingoru
Nov 20, 2019, 01:45 AM UTC

Affected components

Web

Update timeline

  1. investigating Nov 20, 2019, 01:45 AM UTC

    We are currently investigating connectivity issues to the application. This appears to be affecting the web-dashboard and screens. We are currently investigating the issue.

  2. identified Nov 20, 2019, 02:03 AM UTC

    Our hosting provider is having issues with their CDN service, meaning scripts, images and other content will not load at the moment. We are actively trying to resolve the problem with our hosting provider.

  3. monitoring Nov 20, 2019, 02:48 AM UTC

    The issue appears to have been mitigated, both web and screens are back to normal operation. We are still monitoring the situation.

  4. monitoring Nov 20, 2019, 02:50 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 20, 2019, 08:09 AM UTC

    This incident has been resolved.