SalesScreen experienced a major incident on September 7, 2022 affecting Web, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Web
Update timeline
- identified Sep 07, 2022, 05:52 PM UTC
We have identified an issue with our cloud provider, network traffic routing in some regions appears to be affected. For customers who are experiencing connectivity issues, retries are likely to be successful.
- monitoring Sep 07, 2022, 06:41 PM UTC
Most customers should be seeing recovery at this stage. We continue to monitor the situation.
- resolved Sep 07, 2022, 08:31 PM UTC
This incident has been resolved.