SalesScreen experienced a major incident on January 25, 2023 affecting Web and Mobile and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
WebMobileAPI
Update timeline
- investigating Jan 25, 2023, 08:23 AM UTC
Some customers might be experiencing problems with connecting to SalesScreen services. We are currently investigating the issue.
- identified Jan 25, 2023, 08:51 AM UTC
Our hosting provider is experiencing issues with their network infrastructure, which affect connectivity to all SalesScreen services. We are monitoring the situation and will share updates as soon as more is known.
- monitoring Jan 25, 2023, 10:12 AM UTC
Most users should see recovery and be able to connect to our services. We continue to monitor the situation.
- resolved Jan 25, 2023, 11:18 AM UTC
This incident has been resolved