SalesScreen incident

Degraded performances on Competitions and Customer Care module

Minor Resolved View vendor source →

SalesScreen experienced a minor incident on June 8, 2017, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2017, 08:34 AM UTC
Resolved
Jun 08, 2017, 09:08 AM UTC
Duration
33m
Detected by Pingoru
Jun 08, 2017, 08:34 AM UTC

Update timeline

  1. investigating Jun 08, 2017, 08:34 AM UTC

    We are experiencing problems with one of our cache storage solutions. As a result of these problems, the competition and customer care modules might be affected. We are working hard to fix the underlying issue and expect to have this fixed in a short amount of time.

  2. resolved Jun 08, 2017, 09:08 AM UTC

    We have now resolved this issue and published a fix. Thanks for your patience.