SalesScreen experienced a major incident on September 29, 2017, lasting 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 29, 2017, 12:24 PM UTC
We picked up a notification about SalesScreen Web dashboard becoming unresponsive and slow. Currently investigating the issue at hand
- investigating Sep 29, 2017, 12:35 PM UTC
The problem is only related to the SalesScreen Web Dashboard, mobile applications, integrations and TV-screens are working as intended.
- monitoring Sep 29, 2017, 12:37 PM UTC
We are currently switching the Web Dashboard Server, so the service should be coming back up now
- resolved Sep 29, 2017, 12:42 PM UTC
The service is back up and running again, and speeding up to normal performance.