SalesScreen experienced a major incident on July 30, 2024 affecting Web, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 01:18 PM UTC
Some customers are experiencing problems with connecting to the SalesScreen service. It appears to be limited to specific regions, including the UK. We are actively investigating the issue.
- identified Jul 30, 2024, 01:32 PM UTC
Microsoft (our service provider) is experiencing an incident with their network infrastructure, which is affecting connectivity to their services in some regions. This also affects connectivity to the SalesScreen service for the ones affected. We are monitoring the situation.
- monitoring Jul 30, 2024, 02:31 PM UTC
Our internal monitoring is showing recovery in all regions. We are still actively monitoring the situation. If you are still experiencing issues connecting to the SalesScreen service, please get in touch with our support team.
- resolved Jul 30, 2024, 08:35 PM UTC
This incident has been resolved.