SalesScreen experienced a major incident on March 27, 2025 affecting API, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 12:35 PM UTC
We are currently investigating an issue with our integration towards Outreach. No activities are currently being synced to SalesScreen, all customers using this integration appears to be affected.
- identified Mar 27, 2025, 08:10 PM UTC
The issue has been identified and we are working with Outreach to resolve it.
- identified Mar 28, 2025, 10:22 AM UTC
A temporary solution is now available. To restore functionality, customers need to re-authenticate the Outreach integration from the SalesScreen web dashboard. This solution uses a development version of the Outreach integration. We are actively working with Outreach to get a production version approved.
- resolved Mar 31, 2025, 11:03 AM UTC
This incident has been resolved. Affected customers can now re-authenticate the integration to resume operation.