SalesRabbit experienced a notice incident on September 8, 2022 affecting Web App and Mobile - Android, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 08, 2022, 08:18 PM UTC
Earlier today we were made aware of some issues with geocoding leads and digital contracts. This was due to the work done during the maintenance window last night and we have identified the root cause of the issue. A fix was implemented and all evidence points towards the issue being resolved. We will continue to monitor the systems to ensure that today's issues are definitively resolved. Thanks for your patience and your support tickets.
- resolved Sep 09, 2022, 03:39 AM UTC
We have not seen any further issues arise from last night's migration. While we will continue to monitor the situation, at this time we are closing this incident.