SalesRabbit experienced a major incident on November 2, 2022 affecting Web App and Mobile - Android and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2022, 05:47 PM UTC
We have reports from some customers of problems logging in with SSO. We're investigating now.
- monitoring Nov 02, 2022, 06:30 PM UTC
We identified the problem and pushed a fix to production. We will be monitoring for any additional issues.
- resolved Nov 02, 2022, 08:24 PM UTC
This incident has been resolved.
- postmortem Nov 02, 2022, 08:25 PM UTC
A code change was deployed enabling some exciting new features behind the hood but the feature flag was not configured correctly. This redirected our users to the wrong place. We have reverted the change. Thank you for your patience. We will be instituting some additional Quality Assurance steps to ensure this doesn’t happen in the future.