SalesRabbit experienced a major incident on December 12, 2022 affecting Web App and Mobile - Android and 1 more component, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2022, 04:33 PM UTC
We are aware of an issue with the WebHooks page not loading for some US clients. Our engineers are actively working on isolating the cause.
- investigating Dec 12, 2022, 04:34 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 12, 2022, 06:27 PM UTC
We have identified and corrected the erroneous data that was causing the issue. We have also determined how the corrupt data was introduced into the system and have a plan to further improve data validation to the affected application. We are back up and running, and we appreciate your patience. We will continue to keep a close eye on WebHooks today to ensure that there are no further issues.
- resolved Dec 12, 2022, 11:03 PM UTC
We have not seen any further issues or complications from today's outage and are closing this incident at this time.