SalesRabbit experienced a critical incident on February 3, 2023 affecting Web App and Mobile - Android, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppMobile - Android
Update timeline
- investigating Feb 03, 2023, 06:04 PM UTC
We are currently experiencing a site-wide outage and are investigating the cause.
- identified Feb 03, 2023, 06:18 PM UTC
An internal process overwhelmed a primary database. We are working to ease the congestion.
- monitoring Feb 03, 2023, 06:27 PM UTC
At this time, the database congestion has eased and the site is fully operational. We are closely monitoring the situation.
- resolved Feb 03, 2023, 09:58 PM UTC
We have seen no further irregularities in the environment. While we are considering this issue resolved, we're still going to keep an extra close watch on the system over the weekend.