SalesRabbit incident

Some portions of the app not working for some US customers

Major Resolved View vendor source →

SalesRabbit experienced a major incident on February 13, 2023 affecting Web App and Mobile - Android, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 03:50 PM UTC
Resolved
Feb 13, 2023, 06:42 PM UTC
Duration
2h 51m
Detected by Pingoru
Feb 13, 2023, 03:50 PM UTC

Affected components

Web AppMobile - Android

Update timeline

  1. identified Feb 13, 2023, 03:50 PM UTC

    We are aware of some pages not loading for a portion of our US customers. We believe we have identified the issue and are already working on updating our web applications with the fix.

  2. monitoring Feb 13, 2023, 04:35 PM UTC

    We have deployed the fix and initial tests have shown that functionality has been restored.

  3. resolved Feb 13, 2023, 06:42 PM UTC

    This incident has been resolved.