SalesRabbit incident

Availability issue for some customer systems

Major Resolved View vendor source →

SalesRabbit experienced a major incident on June 28, 2023 affecting Web App and Mobile - Android and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2023, 09:00 PM UTC
Resolved
Jun 28, 2023, 09:51 PM UTC
Duration
50m
Detected by Pingoru
Jun 28, 2023, 09:00 PM UTC

Affected components

Web AppMobile - AndroidPublic API

Update timeline

  1. investigating Jun 28, 2023, 09:00 PM UTC

    We are investigating an outage that is affecting a portion of our US clients.

  2. investigating Jun 28, 2023, 09:04 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 28, 2023, 09:21 PM UTC

    We have experienced an issue with a database on our cloud provider and have restarted that server. After the restart, the system has resumed normal operation. We will monitor the database in question to determine if this was caused by our applications or if there was a hardware fault on our cloud provider systems.

  4. resolved Jun 28, 2023, 09:51 PM UTC

    This incident has been resolved.