SalesRabbit experienced a major incident on September 11, 2023 affecting Web App and Mobile - Android, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2023, 12:50 PM UTC
We are aware of a portion of our clients having issues accessing the SalesRabbit application. We are looking into the issue at this time.
- identified Sep 11, 2023, 01:17 PM UTC
We have identified an issue with one of our database servers and are trying to restore connectivity to it.
- identified Sep 11, 2023, 02:32 PM UTC
We have identified the issue with the database and are working towards a resolution. We expect to have functionality restored for affected customers shortly.
- monitoring Sep 11, 2023, 03:01 PM UTC
The affected database has been restored and we're seeing traffic again. We're monitoring the issue.
- identified Sep 11, 2023, 03:04 PM UTC
We have restored connectivity to the database, so the affected customers should have access to the SalesRabbit application again.
- identified Sep 11, 2023, 03:05 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 11, 2023, 03:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2023, 04:16 PM UTC
This incident has been resolved.