Salesloft incident

Issues logging into Drift with the message 'ERROR for site owner: Invalid site key'

Critical Resolved View vendor source →

Salesloft experienced a critical incident on February 10, 2025 affecting Drift Chat, lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 11:19 AM UTC
Resolved
Feb 14, 2025, 02:19 PM UTC
Duration
4d 2h
Detected by Pingoru
Feb 10, 2025, 11:19 AM UTC

Affected components

Drift Chat

Update timeline

  1. investigating Feb 10, 2025, 11:19 AM UTC

    We are investigating an issue with the Drift login where users are being faced with the error ERROR for site owner: Invalid site key upon login attempt. This seems to be impacting all customers that login using a password (as opposed to SSO). Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

  2. investigating Feb 10, 2025, 12:44 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2025, 01:11 PM UTC

    Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.

  4. monitoring Feb 10, 2025, 02:51 PM UTC

    We’ve deployed a fix that has resolved the ability to login to Drift. We’re monitoring to ensure the changes are effective for all users. Continue to monitor the status page for additional updates.

  5. monitoring Feb 10, 2025, 05:42 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Feb 12, 2025, 04:03 PM UTC

    We are still seeing some issues surrounding the login on the mobile app, as well as the reset password flow.

  7. resolved Feb 14, 2025, 02:19 PM UTC

    This incident has been resolved.