Salesloft incident

Conversations: Summary & Action Items Not Populating

Minor Resolved View vendor source →

Salesloft experienced a minor incident on March 7, 2025 affecting Conversation Intelligence, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2025, 05:53 PM UTC
Resolved
Mar 09, 2025, 10:24 PM UTC
Duration
2d 4h
Detected by Pingoru
Mar 07, 2025, 05:53 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. investigating Mar 07, 2025, 05:53 PM UTC

    Due to an open issue with Microsoft Azure OpenAI, customers are not able to see meeting summaries or action items. Once the incident resolves on the Azure side, Salesloft will reprocess impacted conversations for these summaries. Thanks for your patience while we work through this issue. We'll provide more updates as we have them and when we are able to reprocess these events.

  2. identified Mar 08, 2025, 01:37 PM UTC

    The underlying cause of the Azure incident has been resolved. We are actively backfilling any missing summaries. Once this is complete, we will send another update.

  3. resolved Mar 09, 2025, 10:24 PM UTC

    The backfill of the missing meeting summaries and action items has been completed. This issue is now resolved.