Salesloft experienced a notice incident on March 19, 2025 affecting Drift Chat, lasting 16h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Drift Chat
Update timeline
- investigating Mar 19, 2025, 05:15 PM UTC
We're seeing issues loading reports including chat data, chat playbooks dashboard and individual playbook reports.
- identified Mar 19, 2025, 05:45 PM UTC
Engineering has identified the root cause. The issue is stemming from an outage that one of our vendors is experiencing. Please continue to monitor the status page for additional updates.
- resolved Mar 20, 2025, 09:56 AM UTC
This incident has been resolved. Drift reports should now be loading as expected in the app.