Salesloft experienced a minor incident on April 17, 2025 affecting Conversation Intelligence, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2025, 06:01 PM UTC
The Salesloft team is investigating reports of delays with processing dialer calls within the Conversations. We will update as we identify root cause and work to implement a fix.
- identified Apr 18, 2025, 02:53 PM UTC
We continue to see a delay in processing these calls in Conversations. Our partners at Google have confirmed they are experiencing an issue in our hosted regions which is contributing to the delay. We will share another update as soon as we hear that this has been restored to normal performance.
- resolved Apr 18, 2025, 10:19 PM UTC
We can confirm this issue is now resolved and customers will see their Dialer calls process as normal in Conversations. Thanks for your patience while we worked through this.