Salesloft experienced a minor incident on May 2, 2025 affecting Drift Chat, lasting 4d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Drift Chat
Update timeline
- investigating May 02, 2025, 06:18 PM UTC
We are currently experiencing an issue where Drift chat data has not been updating as expected as of April 24, 2025. Our team is actively investigating. Please monitor status.salesloft.com for updates.
- monitoring May 06, 2025, 06:35 PM UTC
Engineering has implemented a fix so that Drift chat data is now updating once again. All data should be backfilled from when the incident first occurred as well. We will be monitoring to ensure things continue to work correctly for a period of time prior to resolving this incident.
- resolved May 07, 2025, 12:16 PM UTC
This incident is now considered resolved. Thanks for your patience.