Investigations indicate that rolling restarts following a recent release triggered the caching issue. We're manually clearing the cache to resolve the issue and customers are seeing signs of recovery.

Update timeline

1. identified Aug 27, 2026, 09:43 AM UTC

   Degradation Started: featureServiceDisruption

2. monitoring Aug 27, 2026, 09:57 AM UTC

   We're investigating an issue where a subset of Commerce Cloud customers are unable to access Business Manager and are seeing a blank page due to a caching issue. This is causing a delay in invoicing and deadlines. Multiple teams have been engaged and are working to restore services. Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Aug 27, 2026, 10:23 AM UTC

   Investigations indicate that rolling restarts following a recent release triggered the caching issue. We're manually clearing the cache to resolve the issue and customers are seeing signs of recovery. We'll continue clearing the cache for the remaining impacted PODs. Storefronts aren't impacted. We'll provide an update in 30 minutes or sooner if additional information becomes available.