Salesforce incident
We're continuing to investigate an issue causing intermittent failures for customers using Einstein Translator through the Einstein Trust Layer. Affected customers may receive an internal server error
Salesforce experienced a minor incident on May 28, 2026 affecting JPN10S and JPN12S and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 10:58 AM UTC
Degradation Started: featureServiceDisruption
- monitoring May 28, 2026, 11:08 AM UTC
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
- monitoring May 28, 2026, 11:14 AM UTC
We're continuing to investigate an issue causing intermittent failures for customers using Einstein Translator through the Einstein Trust Layer. Affected customers may receive an internal server error when submitting translation requests. We've refreshed a number of impacted service instances and are actively monitoring error rates to assess whether this action has restored service stability. We'll provide an update in 30 minutes or sooner if additional information becomes available.