Salesforce incident
We completed the deployment of a fix to all six impacted stacks and we’ve now entered a monitoring phase to ensure the settings have fully propagated. We will begin the validation of the fix at approx
Salesforce is currently experiencing a minor incident affecting DB1 and DB10 and 1 more component, which began 49 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 08:01 PM UTC
Degradation Started: featurePerfDegradation
- monitoring May 20, 2026, 08:04 PM UTC
At approximately 16:00 UTC on May 20, 2026, we became aware of a feature degradation impacting a subset of Marketing Cloud Engagement customers. A recent deployment that manages unsubscribe link processing has introduced an issue where some unsubscribe requests may not be successfully processed. This issue specifically impacts customers on Stacks 1, 5, 6, 7, 10, and 51 who utilize custom CloudPages for their unsubscribe branding or behavior. We estimate that roughly 25% of unsubscribe links may not properly process during an unsubscribe attempt. We have identified the trigger and are currently preparing remediation steps to restore normal functionality. We will provide an update in 30 minutes, or sooner if additional information becomes available.
- monitoring May 20, 2026, 08:26 PM UTC
We completed the deployment of a fix to all six impacted stacks and we’ve now entered a monitoring phase to ensure the settings have fully propagated. We will begin the validation of the fix at approximately 20:30 UTC. We will provide an update in 60 minutes, or sooner if additional information becomes available.