Salesforce incident

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these

Salesforce experienced a minor incident on May 14, 2026 affecting AUS102 and AUS14S and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started: May 14, 2026, 07:17 PM UTC
Resolved: May 14, 2026, 08:26 PM UTC
Duration: 1h 9m
Detected by Pingoru: May 14, 2026, 07:17 PM UTC

Affected components

AUS102AUS14SAUS16SAUS18SAUS20SAUS22SAUS24SAUS26SAUS28SAUS2SAUS36SAUS38SAUS4SAUS58AUS60AUS62AUS64AUS66AUS68AUS6SAUS70AUS72AUS74AUS76AUS78AUS80SAUS82AUS84AUS86AUS88AUS90AUS92AUS94BRA14BRA16BRA18BRA24BRA28BRA2SBRA30BRA32BRA34BRA36BRA38BRA44BRA48BRA4SBRA50BRA54SBRA6SBRA8SCAN20SCAN26CAN28CAN2SCAN34CAN36CAN38CAN40CAN42CAN44CAN46CAN48CAN4SCAN50CAN52CAN54CAN56CAN6SCAN70SCAN80CAN86SCAN8SCAN96CAN98CHE12CHE16CHE18CHE26SCHE28CHE2SCHE30CHE4SCHE6DEU100DEU102DEU104SDEU106DEU108DEU10SDEU110DEU112DEU114SDEU116SDEU118DEU120DEU122DEU124DEU126DEU128DEU12SDEU130DEU132DEU146SDEU14SDEU150SDEU152DEU16SDEU20SDEU2SDEU36DEU38DEU46DEU48SDEU4SDEU50SDEU52DEU54DEU56DEU58DEU60DEU62SDEU66DEU68DEU6SDEU70DEU72DEU74DEU76DEU78DEU84DEU86DEU8SDEU90DEU92DEU94DEU96GBR100GBR102GBR106SGBR108SGBR110SGBR112GBR116GBR118GBR120GBR122GBR124GBR136SGBR138SGBR140GBR142GBR2SGBR34GBR36GBR38GBR40SGBR42SGBR44SGBR46GBR48GBR4SGBR50GBR52GBR54GBR56GBR58GBR60SGBR62SGBR64GBR66GBR68GBR70GBR72GBR74GBR76GBR78GBR80GBR82GBR84GBR86GBR88GBR90SGBR92SGBR94GBR96GBR98IDN2SIDN4SIDN6IDN8IND100IND102IND104IND108IND10SIND110IND112IND114IND116IND118IND120IND122IND124IND126IND128IND12SIND132IND134IND136IND138IND14SIND160IND168IND16SIND18SIND20SIND22SIND24SIND26SIND28SIND2SIND3SIND4SIND54SIND56IND58IND60IND62IND64IND66IND68IND6SIND70IND72IND74IND76IND78IND80IND82IND84IND86IND88IND8SIND90IND92IND94IND96IND98SGP10SGP14SGP2SSGP4SSGP6SSGP8SUSA1USA1000USA1012USA1016USA1018USA1022USA1024USA1026USA1028USA1030USA1032USA1034USA1036SUSA1038USA1040USA1042USA1044USA1046USA1048USA1050USA1052USA1054USA1056USA1062USA1068SUSA1070SUSA1072USA1074SUSA1076SUSA1078USA1082USA1088SUSA1092USA1108USA1110USA1112USA1122USA1124USA1126USA1140USA1142USA1148SUSA194SUSA202SUSA20SUSA220USA224SUSA226USA228USA22SUSA230USA232USA234USA236USA238USA240SUSA242SUSA244SUSA248SUSA250SUSA252SUSA254SUSA256SUSA258SUSA26USA260SUSA262SUSA268SUSA270SUSA272USA274USA276USA278USA280USA282USA286USA288USA28SUSA290USA292USA294USA296USA2SUSA300USA302USA304USA30SUSA312USA314USA316USA318USA320USA322USA324USA326USA328USA32SUSA330USA332USA334USA336USA338USA34USA340USA342USA344USA346USA348USA350USA352USA354USA356USA358USA36USA360USA364USA366SUSA372USA374USA376USA384USA3SUSA408USA410USA412USA414USA416USA418USA420USA422USA424USA426USA428USA430USA432SUSA434SUSA436USA438USA440USA442USA444USA446SUSA448SUSA450USA452USA454USA456USA460USA462USA464USA466USA468USA470USA472USA474USA476USA478USA480USA488SUSA490SUSA494USA496USA534SUSA538USA540SUSA542SUSA544USA546USA548USA550USA552USA554USA556USA558USA560USA562USA564USA566USA568USA570USA572USA574USA576USA578USA580USA582USA584USA586USA588USA590USA592USA594USA596USA598USA600USA602USA604USA606USA608USA60SUSA610USA612USA614USA616USA618USA620USA622USA624USA626USA628USA62SUSA630USA632USA634USA636USA638USA640USA642USA644USA646USA648USA650USA652USA654SUSA656SUSA658SUSA660SUSA662SUSA664SUSA666SUSA668SUSA670SUSA672SUSA674USA676USA678USA680USA682USA684USA686USA688USA690USA692USA694USA696USA698USA700USA702USA704USA706USA708USA710SUSA712SUSA714USA716USA718USA720USA722USA724USA726USA728USA730USA732USA734USA736USA738USA740USA742USA744USA746USA748USA750SUSA752SUSA754SUSA756SUSA758SUSA760SUSA762SUSA764SUSA766SUSA768SUSA770SUSA772SUSA774SUSA776USA778USA780USA786SUSA788USA790USA792SUSA794USA804SUSA80SUSA810USA830USA836SUSA838USA840USA842USA844USA846USA848USA850USA852USA854USA856USA858USA860USA862USA864USA866USA868USA870SUSA872SUSA874SUSA876USA878USA880SUSA882SUSA884SUSA886SUSA888SUSA890SUSA892SUSA894SUSA896SUSA898SUSA8SUSA900SUSA902SUSA916SUSA918USA920USA922USA924USA926USA932SUSA934SUSA936SUSA938SUSA940SUSA942SUSA944SUSA946SUSA948SUSA950SUSA952SUSA954SUSA960USA994USA996S

Update timeline

identified May 14, 2026, 07:17 PM UTC

Degradation Started: agentforcePerformanceDegradation
monitoring May 14, 2026, 07:31 PM UTC

The issue has been linked to a recent prediction service deployment. Mitigation efforts are currently underway, including a rollback to the previous stable version. Teams are actively monitoring service recovery and customer impact. We will provide an update in 30 minutes or sooner if we have more information.
monitoring May 14, 2026, 07:45 PM UTC

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.