Salesforce incident

We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a rec

Minor Resolved View vendor source →

Salesforce experienced a minor incident on October 20, 2026 affecting USA9002 and USA9004S and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 10:28 AM UTC
Resolved
Oct 20, 2026, 11:03 AM UTC
Duration
34m
Detected by Pingoru
Oct 20, 2026, 10:28 AM UTC

Affected components

USA9002USA9004SUSA9006SUSA9008USA9010SUSA9012SUSA9014USA9016SUSA9018SUSA9020

Update timeline

  1. identified Oct 20, 2026, 10:28 AM UTC

    Degradation Started: featurePerfDegradation

  2. monitoring Oct 20, 2026, 10:40 AM UTC

    We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a recent change to an email service component as the likely trigger. We're reverting the change to restore email delivery. We'll provide an update in 30 minutes or sooner if additional information becomes available.