Salesforce incident

We're aware of an issue impacting Agentforce Coworker. A subset of customers may experience intermittent request failures, and conversations may stop partway through an answer without an error message

Minor Resolved View vendor source →

Salesforce experienced a minor incident on October 21, 2026 affecting JPN10S and JPN12S and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 02:57 AM UTC
Resolved
Oct 21, 2026, 03:34 AM UTC
Duration
36m
Detected by Pingoru
Oct 21, 2026, 02:57 AM UTC

Affected components

JPN10SJPN12SJPN132JPN134JPN136JPN138JPN140JPN142JPN144JPN146

Update timeline

  1. identified Oct 21, 2026, 02:57 AM UTC

    Degradation Started: featurePerfDegradation

  2. monitoring Oct 21, 2026, 03:11 AM UTC

    We're aware of an issue impacting Agentforce Coworker. A subset of customers may experience intermittent request failures, and conversations may stop partway through an answer without an error message. We engaged the third-party service provider, and we're seeing error rates decrease. We’ll provide an update in 30 minutes or sooner if additional information becomes available.