Salesforce incident
We've applied manual fixes across all known affected environments to restore credit card transaction processing on Commerce Cloud checkouts. We're now testing an automated, fleet-wide fix to fully res
Salesforce experienced a minor incident on September 8, 2026 affecting ARE12 and ARE2S and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2026, 04:38 AM UTC
Degradation Started: featureServiceDisruption
- monitoring Sep 08, 2026, 04:51 AM UTC
We're aware of the issue affecting credit card transactions on Commerce Cloud, where customers are unable to complete purchases using credit cards at checkout. We're restarting the affected applications to restore transaction processing and working on a broader fix to resolve this for all impacted customers. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Sep 08, 2026, 05:15 AM UTC
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
- monitoring Sep 08, 2026, 05:34 AM UTC
We've applied manual fixes across all known affected environments to restore credit card transaction processing on Commerce Cloud checkouts. We're now testing an automated, fleet-wide fix to fully resolve this issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.