Saia incident

Component "Website-Rate Quote Service (PROD-Saia Website API Per Microservice)" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on November 2, 2025 affecting Rate Quote REST Customer API - Healthcheck, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2025, 04:06 AM UTC
Resolved
Nov 02, 2025, 04:19 AM UTC
Duration
12m
Detected by Pingoru
Nov 02, 2025, 04:06 AM UTC

Affected components

Rate Quote REST Customer API - Healthcheck

Update timeline

  1. investigating Nov 02, 2025, 04:06 AM UTC

    "Saia Rates Health Check (Raters App)" is Down

  2. investigating Nov 02, 2025, 04:07 AM UTC

    "Website-Cargo Claim Service (PROD-Saia Website API Per Microservice)" is Down

  3. investigating Nov 02, 2025, 04:07 AM UTC

    "Website-Pickup Service (PROD-Saia Website API Per Microservice)" is Down

  4. investigating Nov 02, 2025, 04:07 AM UTC

    "Website-User Service (PROD-Saia Website API Per Microservice)" is Down

  5. monitoring Nov 02, 2025, 04:08 AM UTC

    "Saia Rates Health Check (Raters App)" is Operational

  6. investigating Nov 02, 2025, 04:08 AM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Down

  7. investigating Nov 02, 2025, 04:10 AM UTC

    "CS Disputes (CS Disputes)" is Down

  8. investigating Nov 02, 2025, 04:10 AM UTC

    "Website-Document Service (PROD-Saia Website API Per Microservice)" is Down

  9. investigating Nov 02, 2025, 04:10 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  10. investigating Nov 02, 2025, 04:10 AM UTC

    "Website-Shipment Service (PROD-Saia Website API Per Microservice)" is Down

  11. investigating Nov 02, 2025, 04:10 AM UTC

    "Website-Claim Service (PROD-Saia Website API Per Microservice)" is Down

  12. monitoring Nov 02, 2025, 04:11 AM UTC

    "Saia Rates Health Check (Raters App)" is Operational

  13. monitoring Nov 02, 2025, 04:12 AM UTC

    "Website-Document Service (PROD-Saia Website API Per Microservice)" is Operational

  14. monitoring Nov 02, 2025, 04:12 AM UTC

    "Website-User Service (PROD-Saia Website API Per Microservice)" is Operational

  15. monitoring Nov 02, 2025, 04:12 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  16. monitoring Nov 02, 2025, 04:12 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  17. monitoring Nov 02, 2025, 04:13 AM UTC

    "Website-Shipment Service (PROD-Saia Website API Per Microservice)" is Operational

  18. monitoring Nov 02, 2025, 04:13 AM UTC

    "Website-Claim Service (PROD-Saia Website API Per Microservice)" is Operational

  19. monitoring Nov 02, 2025, 04:17 AM UTC

    "Website-Rate Quote Service (PROD-Saia Website API Per Microservice)" is Operational

  20. monitoring Nov 02, 2025, 04:17 AM UTC

    "Website-Cargo Claim Service (PROD-Saia Website API Per Microservice)" is Operational

  21. monitoring Nov 02, 2025, 04:17 AM UTC

    "Website-Pickup Service (PROD-Saia Website API Per Microservice)" is Operational

  22. resolved Nov 02, 2025, 04:19 AM UTC

    All components are Operational