Saia incident

Component "BOL Soap" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on November 18, 2025 affecting BOL Soap and Customer Shipment Tracing - SOAP and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:56 AM UTC
Resolved
Nov 18, 2025, 12:13 PM UTC
Duration
16m
Detected by Pingoru
Nov 18, 2025, 11:56 AM UTC

Affected components

BOL SoapCustomer Shipment Tracing - SOAPPickup SOAPShipment Soap

Update timeline

  1. investigating Nov 18, 2025, 11:56 AM UTC

    "Raters App (Raters App)" is Down

  2. investigating Nov 18, 2025, 12:00 PM UTC

    "BOL Soap" is Down

  3. investigating Nov 18, 2025, 12:00 PM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  4. investigating Nov 18, 2025, 12:01 PM UTC

    "Customer Shipment Tracing - SOAP" is Down

  5. investigating Nov 18, 2025, 12:01 PM UTC

    "Shipment Soap" is Down

  6. investigating Nov 18, 2025, 12:04 PM UTC

    "Pickup SOAP (Pickup)" is Down

  7. monitoring Nov 18, 2025, 12:10 PM UTC

    "Pickup SOAP (Pickup)" is Operational

  8. monitoring Nov 18, 2025, 12:11 PM UTC

    "Customer Shipment Tracing - SOAP" is Operational

  9. resolved Nov 18, 2025, 12:13 PM UTC

    All components are Operational

  10. monitoring Nov 18, 2025, 12:13 PM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  11. monitoring Nov 18, 2025, 12:13 PM UTC

    "Shipment Soap" is Operational

  12. monitoring Nov 18, 2025, 12:13 PM UTC

    "BOL Soap" is Operational