Saia incident

Component "Pickup SOAP" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on November 18, 2025 affecting BOL Soap and Customer Shipment Tracing - SOAP and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:04 PM UTC
Resolved
Nov 18, 2025, 02:39 PM UTC
Duration
1h 35m
Detected by Pingoru
Nov 18, 2025, 01:04 PM UTC

Affected components

BOL SoapCustomer Shipment Tracing - SOAPPickup SOAPShipment Soap

Update timeline

  1. investigating Nov 18, 2025, 01:04 PM UTC

    "Pickup SOAP (Pickup)" is Down

  2. investigating Nov 18, 2025, 01:05 PM UTC

    "Shipment Soap" is Down

  3. investigating Nov 18, 2025, 01:06 PM UTC

    "BOL Soap" is Down

  4. investigating Nov 18, 2025, 01:06 PM UTC

    "Raters App (Raters App)" is Down

  5. investigating Nov 18, 2025, 01:06 PM UTC

    "Customer Shipment Tracing - SOAP" is Down

  6. investigating Nov 18, 2025, 01:07 PM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  7. investigating Nov 18, 2025, 02:12 PM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Down

  8. monitoring Nov 18, 2025, 02:15 PM UTC

    "Website-Tracking Service (PROD-Saia Website API Per Microservice)" is Operational

  9. monitoring Nov 18, 2025, 02:35 PM UTC

    "Customer Shipment Tracing - SOAP" is Operational

  10. monitoring Nov 18, 2025, 02:37 PM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  11. monitoring Nov 18, 2025, 02:37 PM UTC

    "BOL Soap" is Operational

  12. monitoring Nov 18, 2025, 02:37 PM UTC

    "Pickup SOAP (Pickup)" is Operational

  13. monitoring Nov 18, 2025, 02:38 PM UTC

    "Raters App (Raters App)" is Operational

  14. resolved Nov 18, 2025, 02:39 PM UTC

    All components are Operational