Saia incident

Component "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on December 20, 2025, lasting 9h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2025, 02:26 PM UTC
Resolved
Dec 20, 2025, 11:35 PM UTC
Duration
9h 9m
Detected by Pingoru
Dec 20, 2025, 02:26 PM UTC

Update timeline

  1. investigating Dec 20, 2025, 02:26 PM UTC

    "Rate Quote Proxy (Customer API)" is Down

  2. investigating Dec 20, 2025, 02:30 PM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  3. investigating Dec 20, 2025, 03:28 PM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Down

  4. monitoring Dec 20, 2025, 04:00 PM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Operational

  5. monitoring Dec 20, 2025, 11:16 PM UTC

    "Rate Quote Proxy (Customer API)" is Operational

  6. resolved Dec 20, 2025, 11:35 PM UTC

    All components are Operational