Saia incident

Component "RAR Endpoint (RAR)" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on February 8, 2026 affecting Appointment Automation Health Check and Customer Shipment Tracing - SOAP and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2026, 05:13 AM UTC
Resolved
Feb 08, 2026, 05:32 AM UTC
Duration
18m
Detected by Pingoru
Feb 08, 2026, 05:13 AM UTC

Affected components

Appointment Automation Health CheckCustomer Shipment Tracing - SOAPRate Quote REST Customer API - HealthcheckShipment SoapTrailer Tracking - DWOP Monitoring ServiceTrailer Tracking - Mispull Monitoring Service

Update timeline

  1. investigating Feb 08, 2026, 05:13 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  2. investigating Feb 08, 2026, 05:14 AM UTC

    "Website-Point Service (Saia Website API Per Microservice)" is Down

  3. investigating Feb 08, 2026, 05:14 AM UTC

    "RAR Endpoint (RAR)" is Down

  4. investigating Feb 08, 2026, 05:14 AM UTC

    "Appointment Automation Health Check" is Down

  5. investigating Feb 08, 2026, 05:14 AM UTC

    "Website-Notification Service (Saia Website API Per Microservice)" is Down

  6. investigating Feb 08, 2026, 05:15 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Down

  7. investigating Feb 08, 2026, 05:15 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Down

  8. investigating Feb 08, 2026, 05:15 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  9. investigating Feb 08, 2026, 05:15 AM UTC

    "PnD API - City Driver Mobile Event Service (K8) (RouteMax APIs)" is Down

  10. investigating Feb 08, 2026, 05:15 AM UTC

    "Driver Plan API HealthCheck (LiveHaul - Driver Plan Apps/APIs)" is Down

  11. investigating Feb 08, 2026, 05:15 AM UTC

    "TST HealthCheck (Customer API)" is Down

  12. investigating Feb 08, 2026, 05:16 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  13. investigating Feb 08, 2026, 05:16 AM UTC

    "PnD API - City Driver Service (K8) (RouteMax APIs)" is Down

  14. investigating Feb 08, 2026, 05:16 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Down

  15. investigating Feb 08, 2026, 05:16 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" is Down

  16. investigating Feb 08, 2026, 05:16 AM UTC

    "PnD API - Driver Details API (k8) (RouteMax APIs)" is Down

  17. investigating Feb 08, 2026, 05:16 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Down

  18. investigating Feb 08, 2026, 05:16 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Down

  19. investigating Feb 08, 2026, 05:16 AM UTC

    "Website-Terminal Service (Saia Website API Per Microservice)" is Down

  20. investigating Feb 08, 2026, 05:16 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Down

  21. investigating Feb 08, 2026, 05:16 AM UTC

    "OSD API (OSD Prod)" is Down

  22. investigating Feb 08, 2026, 05:16 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Down

  23. investigating Feb 08, 2026, 05:17 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  24. investigating Feb 08, 2026, 05:17 AM UTC

    "Customer REST Tracking API (Customer API)" is Down

  25. investigating Feb 08, 2026, 05:17 AM UTC

    "WnR Prod API (Wnr Prod)" is Down

  26. investigating Feb 08, 2026, 05:17 AM UTC

    "Shipment Soap" is Down

  27. investigating Feb 08, 2026, 05:18 AM UTC

    "PnD API - Inbound Planning Service (K8) (RouteMax APIs)" is Down

  28. investigating Feb 08, 2026, 05:18 AM UTC

    "Website-Transit Time Service (Saia Website API Per Microservice)" is Down

  29. investigating Feb 08, 2026, 05:18 AM UTC

    "Trailer Tracking - DWOP Monitoring Service" is Down

  30. investigating Feb 08, 2026, 05:19 AM UTC

    "Customer Shipment Tracing - SOAP" is Down

  31. investigating Feb 08, 2026, 05:19 AM UTC

    "LOWES DCC Trailer Notification (LOWES)" is Down

  32. monitoring Feb 08, 2026, 05:21 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  33. monitoring Feb 08, 2026, 05:21 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Operational

  34. monitoring Feb 08, 2026, 05:21 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  35. monitoring Feb 08, 2026, 05:21 AM UTC

    "Appointment Automation Health Check" is Operational

  36. monitoring Feb 08, 2026, 05:22 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Operational

  37. monitoring Feb 08, 2026, 05:22 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Operational

  38. monitoring Feb 08, 2026, 05:22 AM UTC

    "PnD API - Driver Details API (k8) (RouteMax APIs)" is Operational

  39. monitoring Feb 08, 2026, 05:22 AM UTC

    "OSD API (OSD Prod)" is Operational

  40. monitoring Feb 08, 2026, 05:22 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Operational

  41. monitoring Feb 08, 2026, 05:22 AM UTC

    "PnD API - Inbound Planning Service (K8) (RouteMax APIs)" is Operational

  42. monitoring Feb 08, 2026, 05:22 AM UTC

    "Trailer Tracking - DWOP Monitoring Service" is Operational

  43. investigating Feb 08, 2026, 05:22 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  44. monitoring Feb 08, 2026, 05:23 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Operational

  45. monitoring Feb 08, 2026, 05:23 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  46. monitoring Feb 08, 2026, 05:23 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  47. monitoring Feb 08, 2026, 05:32 AM UTC

    "Customer Shipment Tracing - SOAP" is Operational

  48. monitoring Feb 08, 2026, 05:32 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Operational