Saia incident

Component "Customer REST Tracking API (Customer API)" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on August 2, 2026 affecting Rate Quote REST Customer API - Healthcheck, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2026, 05:21 AM UTC
Resolved
Aug 02, 2026, 08:39 AM UTC
Duration
3h 17m
Detected by Pingoru
Aug 02, 2026, 05:21 AM UTC

Affected components

Rate Quote REST Customer API - Healthcheck

Update timeline

  1. investigating Aug 02, 2026, 05:21 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Down

  2. investigating Aug 02, 2026, 05:30 AM UTC

    "Customer REST Tracking API (Customer API)" is Down

  3. investigating Aug 02, 2026, 05:31 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  4. investigating Aug 02, 2026, 05:31 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Down

  5. investigating Aug 02, 2026, 05:32 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Down

  6. investigating Aug 02, 2026, 05:33 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Down

  7. investigating Aug 02, 2026, 05:33 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Down

  8. investigating Aug 02, 2026, 05:34 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  9. investigating Aug 02, 2026, 05:35 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  10. investigating Aug 02, 2026, 05:35 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  11. investigating Aug 02, 2026, 05:35 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  12. investigating Aug 02, 2026, 05:39 AM UTC

    "CS Disputes (CS Disputes)" is Down

  13. monitoring Aug 02, 2026, 05:42 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  14. monitoring Aug 02, 2026, 05:44 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  15. investigating Aug 02, 2026, 05:45 AM UTC

    "CS Disputes (CS Disputes)" is Down

  16. investigating Aug 02, 2026, 05:49 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  17. investigating Aug 02, 2026, 05:50 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  18. monitoring Aug 02, 2026, 05:53 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  19. investigating Aug 02, 2026, 05:56 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  20. monitoring Aug 02, 2026, 05:57 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  21. investigating Aug 02, 2026, 05:57 AM UTC

    "TST HealthCheck (Customer API)" is Down

  22. monitoring Aug 02, 2026, 06:00 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  23. monitoring Aug 02, 2026, 06:01 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  24. investigating Aug 02, 2026, 06:02 AM UTC

    "CS Disputes (CS Disputes)" is Down

  25. investigating Aug 02, 2026, 06:06 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  26. monitoring Aug 02, 2026, 06:07 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  27. investigating Aug 02, 2026, 06:07 AM UTC

    "TST HealthCheck (Customer API)" is Down

  28. monitoring Aug 02, 2026, 06:08 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  29. monitoring Aug 02, 2026, 06:14 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  30. monitoring Aug 02, 2026, 06:15 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  31. monitoring Aug 02, 2026, 06:16 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  32. monitoring Aug 02, 2026, 06:16 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  33. monitoring Aug 02, 2026, 06:16 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  34. monitoring Aug 02, 2026, 06:17 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  35. investigating Aug 02, 2026, 06:17 AM UTC

    "TST HealthCheck (Customer API)" is Down

  36. monitoring Aug 02, 2026, 06:18 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  37. investigating Aug 02, 2026, 06:19 AM UTC

    "CS Disputes (CS Disputes)" is Down

  38. investigating Aug 02, 2026, 06:20 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  39. investigating Aug 02, 2026, 06:21 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  40. investigating Aug 02, 2026, 06:21 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  41. investigating Aug 02, 2026, 06:21 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  42. investigating Aug 02, 2026, 06:22 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  43. investigating Aug 02, 2026, 06:22 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  44. investigating Aug 02, 2026, 06:22 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" is Down

  45. investigating Aug 02, 2026, 06:23 AM UTC

    "TST HealthCheck (Customer API)" is Down

  46. monitoring Aug 02, 2026, 06:25 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  47. monitoring Aug 02, 2026, 06:26 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  48. monitoring Aug 02, 2026, 06:26 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  49. monitoring Aug 02, 2026, 06:26 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  50. monitoring Aug 02, 2026, 06:26 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  51. monitoring Aug 02, 2026, 06:27 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  52. investigating Aug 02, 2026, 06:27 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  53. investigating Aug 02, 2026, 06:31 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  54. investigating Aug 02, 2026, 06:31 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  55. investigating Aug 02, 2026, 06:32 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  56. investigating Aug 02, 2026, 06:33 AM UTC

    "TST HealthCheck (Customer API)" is Down

  57. investigating Aug 02, 2026, 06:33 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  58. monitoring Aug 02, 2026, 06:34 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  59. monitoring Aug 02, 2026, 06:35 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  60. monitoring Aug 02, 2026, 06:35 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  61. monitoring Aug 02, 2026, 06:35 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  62. monitoring Aug 02, 2026, 06:36 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  63. investigating Aug 02, 2026, 06:36 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  64. investigating Aug 02, 2026, 06:36 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  65. investigating Aug 02, 2026, 06:37 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  66. monitoring Aug 02, 2026, 06:37 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  67. investigating Aug 02, 2026, 06:41 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  68. monitoring Aug 02, 2026, 06:42 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  69. monitoring Aug 02, 2026, 06:42 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  70. investigating Aug 02, 2026, 06:43 AM UTC

    "TST HealthCheck (Customer API)" is Down

  71. monitoring Aug 02, 2026, 06:45 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  72. investigating Aug 02, 2026, 06:47 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  73. investigating Aug 02, 2026, 06:47 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  74. investigating Aug 02, 2026, 06:48 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  75. monitoring Aug 02, 2026, 06:48 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  76. monitoring Aug 02, 2026, 06:49 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Operational

  77. monitoring Aug 02, 2026, 06:49 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Operational

  78. investigating Aug 02, 2026, 06:53 AM UTC

    "TST HealthCheck (Customer API)" is Down

  79. monitoring Aug 02, 2026, 06:53 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  80. investigating Aug 02, 2026, 06:53 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  81. investigating Aug 02, 2026, 06:54 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Down

  82. monitoring Aug 02, 2026, 06:54 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  83. investigating Aug 02, 2026, 06:54 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Down

  84. investigating Aug 02, 2026, 06:59 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  85. monitoring Aug 02, 2026, 07:00 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  86. monitoring Aug 02, 2026, 07:02 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  87. monitoring Aug 02, 2026, 07:02 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  88. monitoring Aug 02, 2026, 07:02 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  89. investigating Aug 02, 2026, 07:07 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  90. investigating Aug 02, 2026, 07:07 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  91. investigating Aug 02, 2026, 07:07 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  92. investigating Aug 02, 2026, 07:14 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  93. investigating Aug 02, 2026, 07:18 AM UTC

    "TST HealthCheck (Customer API)" is Down

  94. monitoring Aug 02, 2026, 07:19 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  95. monitoring Aug 02, 2026, 07:20 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  96. investigating Aug 02, 2026, 07:25 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  97. monitoring Aug 02, 2026, 07:26 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  98. investigating Aug 02, 2026, 07:29 AM UTC

    "TST HealthCheck (Customer API)" is Down

  99. monitoring Aug 02, 2026, 07:30 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  100. investigating Aug 02, 2026, 07:30 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  101. monitoring Aug 02, 2026, 07:33 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  102. monitoring Aug 02, 2026, 07:33 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  103. monitoring Aug 02, 2026, 07:34 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Operational

  104. monitoring Aug 02, 2026, 07:34 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Operational

  105. monitoring Aug 02, 2026, 07:34 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Operational

  106. monitoring Aug 02, 2026, 07:35 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  107. monitoring Aug 02, 2026, 07:35 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  108. monitoring Aug 02, 2026, 07:35 AM UTC

    "Customer REST Tracking API (Customer API)" is Operational

  109. monitoring Aug 02, 2026, 07:35 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Operational

  110. monitoring Aug 02, 2026, 07:37 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  111. monitoring Aug 02, 2026, 07:38 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  112. investigating Aug 02, 2026, 07:42 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  113. investigating Aug 02, 2026, 07:43 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  114. investigating Aug 02, 2026, 07:43 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  115. investigating Aug 02, 2026, 07:43 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  116. investigating Aug 02, 2026, 07:44 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Down

  117. investigating Aug 02, 2026, 07:44 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Down

  118. investigating Aug 02, 2026, 07:44 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Down

  119. investigating Aug 02, 2026, 07:45 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  120. investigating Aug 02, 2026, 07:45 AM UTC

    "Customer REST Tracking API (Customer API)" is Down

  121. investigating Aug 02, 2026, 07:45 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Down

  122. monitoring Aug 02, 2026, 07:47 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Operational

  123. monitoring Aug 02, 2026, 07:47 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  124. monitoring Aug 02, 2026, 07:47 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  125. monitoring Aug 02, 2026, 07:47 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  126. monitoring Aug 02, 2026, 07:47 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  127. monitoring Aug 02, 2026, 07:47 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  128. monitoring Aug 02, 2026, 07:47 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Operational

  129. monitoring Aug 02, 2026, 07:48 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Operational

  130. monitoring Aug 02, 2026, 07:48 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Operational

  131. monitoring Aug 02, 2026, 07:49 AM UTC

    "Customer REST Tracking API (Customer API)" is Operational

  132. monitoring Aug 02, 2026, 08:28 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Operational

  133. monitoring Aug 02, 2026, 08:38 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  134. resolved Aug 02, 2026, 08:39 AM UTC

    All components are Operational