Saia incident

Component "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on August 16, 2026 affecting Rate Quote REST Customer API - Healthcheck and routemax.com Health, lasting 13h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2026, 06:17 AM UTC
Resolved
Aug 16, 2026, 08:12 PM UTC
Duration
13h 55m
Detected by Pingoru
Aug 16, 2026, 06:17 AM UTC

Affected components

Rate Quote REST Customer API - Healthcheckroutemax.com Health

Update timeline

  1. investigating Aug 16, 2026, 06:17 AM UTC

    "CS Disputes (CS Disputes)" is Down

  2. investigating Aug 16, 2026, 06:19 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" is Down

  3. investigating Aug 16, 2026, 06:22 AM UTC

    "routemax.com Health" is Down

  4. monitoring Aug 16, 2026, 06:33 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  5. monitoring Aug 16, 2026, 06:34 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" is Operational

  6. investigating Aug 16, 2026, 06:47 AM UTC

    "Customer REST Tracking API (Customer API)" is Down

  7. investigating Aug 16, 2026, 06:48 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  8. investigating Aug 16, 2026, 06:48 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  9. investigating Aug 16, 2026, 06:48 AM UTC

    "CS Disputes (CS Disputes)" is Down

  10. investigating Aug 16, 2026, 06:49 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  11. investigating Aug 16, 2026, 06:49 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Down

  12. investigating Aug 16, 2026, 06:50 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Down

  13. investigating Aug 16, 2026, 06:50 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Down

  14. monitoring Aug 16, 2026, 06:50 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Operational

  15. monitoring Aug 16, 2026, 06:50 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  16. monitoring Aug 16, 2026, 06:51 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Operational

  17. monitoring Aug 16, 2026, 06:51 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Operational

  18. monitoring Aug 16, 2026, 06:51 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  19. monitoring Aug 16, 2026, 06:52 AM UTC

    "Customer REST Tracking API (Customer API)" is Operational

  20. monitoring Aug 16, 2026, 06:52 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  21. monitoring Aug 16, 2026, 06:52 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  22. investigating Aug 16, 2026, 07:00 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  23. monitoring Aug 16, 2026, 07:00 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  24. investigating Aug 16, 2026, 07:01 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  25. monitoring Aug 16, 2026, 07:02 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  26. resolved Aug 16, 2026, 08:12 PM UTC

    All components are Operational