Saia incident

Component "Prod-Roads and Linehaul-MasterScheduleService (Roads Services Health check)" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on September 14, 2026 affecting Appointment Automation Health Check and Cost Model Health Check and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 05:05 AM UTC
Resolved
Sep 14, 2026, 05:15 AM UTC
Duration
10m
Detected by Pingoru
Sep 14, 2026, 05:05 AM UTC

Affected components

Appointment Automation Health CheckCost Model Health CheckCrowley Health CheckEmail To Quote Health CheckMFT Export Integration AppRate Quote REST Customer API - HealthcheckTrailer Tracking - DWOP Monitoring ServiceTrailer Tracking - Mispull Monitoring Service

Update timeline

  1. investigating Sep 14, 2026, 05:05 AM UTC

    "Saia Rates Health Check (Raters App)" is Down

  2. investigating Sep 14, 2026, 05:05 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK15) (Dock APIs/Apps)" is Down

  3. investigating Sep 14, 2026, 05:05 AM UTC

    "Prod-Roads and Linehaul-MasterScheduleService (Roads Services Health check)" is Down

  4. investigating Sep 14, 2026, 05:05 AM UTC

    "Prod-Roads and Linehaul-TonnageService (Roads Services Health check)" is Down

  5. investigating Sep 14, 2026, 05:05 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK17) (Dock APIs/Apps)" is Down

  6. investigating Sep 14, 2026, 05:05 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Down

  7. investigating Sep 14, 2026, 05:05 AM UTC

    "Email To Quote Health Check" is Down

  8. investigating Sep 14, 2026, 05:05 AM UTC

    "Trailer Tracking - DWOP Monitoring Service" is Down

  9. investigating Sep 14, 2026, 05:05 AM UTC

    "New Xdock Supervisor Phone (Dock APIs/Apps)" is Down

  10. investigating Sep 14, 2026, 05:05 AM UTC

    "Driver Plan API HealthCheck (LiveHaul - Driver Plan Apps/APIs)" is Down

  11. investigating Sep 14, 2026, 05:05 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" is Down

  12. investigating Sep 14, 2026, 05:05 AM UTC

    "OSD API (OSD Prod)" is Down

  13. investigating Sep 14, 2026, 05:05 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  14. investigating Sep 14, 2026, 05:05 AM UTC

    "Appointment Automation Health Check" is Down

  15. investigating Sep 14, 2026, 05:05 AM UTC

    "TST HealthCheck (Customer API)" is Down

  16. investigating Sep 14, 2026, 05:06 AM UTC

    "Prod-Roads and Linehaul-EquipmentService (Roads Services Health check)" is Down

  17. investigating Sep 14, 2026, 05:06 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Down

  18. investigating Sep 14, 2026, 05:06 AM UTC

    "LH Mobile API v1 (LiveHaul - Driver Plan Apps/APIs)" is Down

  19. investigating Sep 14, 2026, 05:06 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Down

  20. investigating Sep 14, 2026, 05:07 AM UTC

    "Rate Quote Proxy (Customer API)" is Down

  21. investigating Sep 14, 2026, 05:07 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Down

  22. investigating Sep 14, 2026, 05:07 AM UTC

    "Cost Model Health Check" is Down

  23. investigating Sep 14, 2026, 05:07 AM UTC

    "Prod-Roads and Linehaul-DriverService (Roads Services Health check)" is Down

  24. investigating Sep 14, 2026, 05:07 AM UTC

    "Livehaul Bulk Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Down

  25. investigating Sep 14, 2026, 05:07 AM UTC

    "Sales.com (RAR)" is Down

  26. investigating Sep 14, 2026, 05:07 AM UTC

    "Prod-Roads and Linehaul-CommonService (Roads Services Health check)" is Down

  27. investigating Sep 14, 2026, 05:07 AM UTC

    "Customer REST Tracking API (Customer API)" is Down

  28. investigating Sep 14, 2026, 05:07 AM UTC

    "Prod-Roads and Linehaul-EmptyMilesService (Roads Services Health check)" is Down

  29. investigating Sep 14, 2026, 05:07 AM UTC

    "Prod-Roads and Linehaul-ManifestService (Roads Services Health check)" is Down

  30. investigating Sep 14, 2026, 05:07 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Down

  31. investigating Sep 14, 2026, 05:08 AM UTC

    "Crowley Health Check" is Down

  32. investigating Sep 14, 2026, 05:08 AM UTC

    "Prod-Roads and Linehaul-SystemReferenceService (Roads Services Health check)" is Down

  33. investigating Sep 14, 2026, 05:08 AM UTC

    "Prod-Roads and Linehaul-PurchaseTransportationService (Roads Services Health check)" is Down

  34. investigating Sep 14, 2026, 05:08 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  35. investigating Sep 14, 2026, 05:08 AM UTC

    "LOWES DCC Trailer Notification (LOWES)" is Down

  36. investigating Sep 14, 2026, 05:08 AM UTC

    "MFT Export Integration App" is Down

  37. monitoring Sep 14, 2026, 05:09 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Operational

  38. investigating Sep 14, 2026, 05:09 AM UTC

    "CS Disputes (CS Disputes)" is Down

  39. investigating Sep 14, 2026, 05:09 AM UTC

    "Prod-Roads and Linehaul-SaiaLookupApp (Roads Services Health check)" is Down

  40. investigating Sep 14, 2026, 05:09 AM UTC

    "WorkDay-Saianet (Workday)" is Down

  41. investigating Sep 14, 2026, 05:09 AM UTC

    "Prod-Roads and Linehaul-DailyScheduleService (Roads Services Health check)" is Down

  42. investigating Sep 14, 2026, 05:09 AM UTC

    "Prod-Roads and Linehaul-AuthenticationService (Roads Services Health check)" is Down

  43. monitoring Sep 14, 2026, 05:10 AM UTC

    "MFT Export Integration App" is Operational

  44. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-ManifestService (Roads Services Health check)" is Operational

  45. monitoring Sep 14, 2026, 05:10 AM UTC

    "Saia Rates Health Check (Raters App)" is Operational

  46. monitoring Sep 14, 2026, 05:10 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Operational

  47. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-SaiaLookupApp (Roads Services Health check)" is Operational

  48. monitoring Sep 14, 2026, 05:10 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Operational

  49. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-DailyScheduleService (Roads Services Health check)" is Operational

  50. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-EquipmentService (Roads Services Health check)" is Operational

  51. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-PurchaseTransportationService (Roads Services Health check)" is Operational

  52. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-AuthenticationService (Roads Services Health check)" is Operational

  53. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-SystemReferenceService (Roads Services Health check)" is Operational

  54. monitoring Sep 14, 2026, 05:10 AM UTC

    "Trailer Tracking - DWOP Monitoring Service" is Operational

  55. monitoring Sep 14, 2026, 05:10 AM UTC

    "Email To Quote Health Check" is Operational

  56. monitoring Sep 14, 2026, 05:10 AM UTC

    "Crowley Health Check" is Operational

  57. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-MasterScheduleService (Roads Services Health check)" is Operational

  58. monitoring Sep 14, 2026, 05:10 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  59. monitoring Sep 14, 2026, 05:10 AM UTC

    "Prod-Roads and Linehaul-TonnageService (Roads Services Health check)" is Operational

  60. monitoring Sep 14, 2026, 05:10 AM UTC

    "WorkDay-Saianet (Workday)" is Operational

  61. monitoring Sep 14, 2026, 05:10 AM UTC

    "Appointment Automation Health Check" is Operational

  62. monitoring Sep 14, 2026, 05:10 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Operational

  63. monitoring Sep 14, 2026, 05:10 AM UTC

    "LOWES DCC Trailer Notification (LOWES)" is Operational

  64. monitoring Sep 14, 2026, 05:10 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  65. monitoring Sep 14, 2026, 05:10 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK17) (Dock APIs/Apps)" is Operational

  66. monitoring Sep 14, 2026, 05:11 AM UTC

    "OSD API (OSD Prod)" is Operational

  67. monitoring Sep 14, 2026, 05:11 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  68. monitoring Sep 14, 2026, 05:11 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Operational

  69. monitoring Sep 14, 2026, 05:11 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK15) (Dock APIs/Apps)" is Operational

  70. monitoring Sep 14, 2026, 05:11 AM UTC

    "LH Mobile API v1 (LiveHaul - Driver Plan Apps/APIs)" is Operational

  71. monitoring Sep 14, 2026, 05:11 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  72. monitoring Sep 14, 2026, 05:11 AM UTC

    "Sales.com (RAR)" is Operational

  73. monitoring Sep 14, 2026, 05:11 AM UTC

    "Cost Model Health Check" is Operational

  74. monitoring Sep 14, 2026, 05:11 AM UTC

    "Rate Quote Proxy (Customer API)" is Operational

  75. monitoring Sep 14, 2026, 05:11 AM UTC

    "Livehaul Bulk Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Operational

  76. monitoring Sep 14, 2026, 05:11 AM UTC

    "Prod-Roads and Linehaul-CommonService (Roads Services Health check)" is Operational

  77. monitoring Sep 14, 2026, 05:11 AM UTC

    "Prod-Roads and Linehaul-DriverService (Roads Services Health check)" is Operational

  78. monitoring Sep 14, 2026, 05:11 AM UTC

    "Customer REST Tracking API (Customer API)" is Operational

  79. monitoring Sep 14, 2026, 05:12 AM UTC

    "Prod-Roads and Linehaul-EmptyMilesService (Roads Services Health check)" is Operational

  80. monitoring Sep 14, 2026, 05:13 AM UTC

    "Driver Plan API HealthCheck (LiveHaul - Driver Plan Apps/APIs)" is Operational

  81. monitoring Sep 14, 2026, 05:14 AM UTC

    "New Xdock Supervisor Phone (Dock APIs/Apps)" is Operational

  82. resolved Sep 14, 2026, 05:15 AM UTC

    All components are Operational