Saia incident

Component "Customer REST Tracking API (Customer API)" and a few other components are Down

Major Resolved View vendor source →

Saia experienced a major incident on October 11, 2026 affecting Appointment Automation Health Check and BOL Soap and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2026, 04:53 AM UTC
Resolved
Oct 11, 2026, 05:01 AM UTC
Duration
7m
Detected by Pingoru
Oct 11, 2026, 04:53 AM UTC

Affected components

Appointment Automation Health CheckBOL SoapCost Model Health CheckCrowley Health CheckCustomer Shipment Tracing - SOAPEmail To Quote Health CheckMFT Export Integration AppPickup SOAPRate Quote REST Customer API - HealthcheckShipment Soap

Update timeline

  1. investigating Oct 11, 2026, 04:53 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Down

  2. investigating Oct 11, 2026, 04:53 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Down

  3. investigating Oct 11, 2026, 04:53 AM UTC

    "Appointment Automation Health Check" is Down

  4. investigating Oct 11, 2026, 04:54 AM UTC

    "Customer REST Tracking API (Customer API)" is Down

  5. investigating Oct 11, 2026, 04:54 AM UTC

    "PnD API - Driver Details API (k8) (RouteMax APIs)" is Down

  6. investigating Oct 11, 2026, 04:54 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Down

  7. investigating Oct 11, 2026, 04:54 AM UTC

    "Saia Rates Health Check (Raters App)" is Down

  8. investigating Oct 11, 2026, 04:54 AM UTC

    "Website-Point Service (Saia Website API Per Microservice)" is Down

  9. investigating Oct 11, 2026, 04:54 AM UTC

    "WnR Prod API (Wnr Prod)" is Down

  10. investigating Oct 11, 2026, 04:54 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Down

  11. investigating Oct 11, 2026, 04:54 AM UTC

    "Prod-Roads and Linehaul-SystemReferenceService (Roads Services Health check)" is Down

  12. investigating Oct 11, 2026, 04:55 AM UTC

    "Customer Shipment Tracing - SOAP" is Down

  13. investigating Oct 11, 2026, 04:55 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Down

  14. investigating Oct 11, 2026, 04:55 AM UTC

    "RAR Endpoint (RAR)" is Down

  15. investigating Oct 11, 2026, 04:55 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Down

  16. investigating Oct 11, 2026, 04:55 AM UTC

    "Website-Terminal Service (Saia Website API Per Microservice)" is Down

  17. investigating Oct 11, 2026, 04:55 AM UTC

    "Livehaul Bulk Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Down

  18. investigating Oct 11, 2026, 04:55 AM UTC

    "PnD API - City Driver Service (K8) (RouteMax APIs)" is Down

  19. investigating Oct 11, 2026, 04:55 AM UTC

    "Pickup SOAP" is Down

  20. investigating Oct 11, 2026, 04:55 AM UTC

    "Pickup SOAP (Pickup)" is Down

  21. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-DailyScheduleService (Roads Services Health check)" is Down

  22. investigating Oct 11, 2026, 04:56 AM UTC

    "PnD API - Inbound Planning Service (K8) (RouteMax APIs)" is Down

  23. investigating Oct 11, 2026, 04:56 AM UTC

    "OSD API (OSD Prod)" is Down

  24. investigating Oct 11, 2026, 04:56 AM UTC

    "Raters App (Raters App)" is Down

  25. investigating Oct 11, 2026, 04:56 AM UTC

    "Rate Quote Proxy (Customer API)" is Down

  26. investigating Oct 11, 2026, 04:56 AM UTC

    "MFT Export Integration App" is Down

  27. investigating Oct 11, 2026, 04:56 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK15) (Dock APIs/Apps)" is Down

  28. investigating Oct 11, 2026, 04:56 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Down

  29. investigating Oct 11, 2026, 04:56 AM UTC

    "CS Disputes (CS Disputes)" is Down

  30. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-EmptyMilesService (Roads Services Health check)" is Down

  31. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-CommonService (Roads Services Health check)" is Down

  32. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-EquipmentService (Roads Services Health check)" is Down

  33. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-TonnageService (Roads Services Health check)" is Down

  34. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-SaiaLookupApp (Roads Services Health check)" is Down

  35. investigating Oct 11, 2026, 04:56 AM UTC

    "LOWES DCC Trailer Notification (LOWES)" is Down

  36. investigating Oct 11, 2026, 04:56 AM UTC

    "Driver Plan API HealthCheck (LiveHaul - Driver Plan Apps/APIs)" is Down

  37. investigating Oct 11, 2026, 04:56 AM UTC

    "Crowley Health Check" is Down

  38. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-MasterScheduleService (Roads Services Health check)" is Down

  39. investigating Oct 11, 2026, 04:56 AM UTC

    "LH Mobile API v1 (LiveHaul - Driver Plan Apps/APIs)" is Down

  40. investigating Oct 11, 2026, 04:56 AM UTC

    "Email To Quote Health Check" is Down

  41. investigating Oct 11, 2026, 04:56 AM UTC

    "BOL Soap" is Down

  42. investigating Oct 11, 2026, 04:56 AM UTC

    "Cost Model Health Check" is Down

  43. investigating Oct 11, 2026, 04:56 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Down

  44. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-DriverService (Roads Services Health check)" is Down

  45. investigating Oct 11, 2026, 04:56 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Down

  46. investigating Oct 11, 2026, 04:56 AM UTC

    "Prod-Roads and Linehaul-PurchaseTransportationService (Roads Services Health check)" is Down

  47. investigating Oct 11, 2026, 04:56 AM UTC

    "TST HealthCheck (Customer API)" is Down

  48. investigating Oct 11, 2026, 04:57 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK16) (Dock APIs/Apps)" is Down

  49. investigating Oct 11, 2026, 04:57 AM UTC

    "PnD API - City Driver Saia Event Service (K8) (RouteMax APIs)" is Down

  50. investigating Oct 11, 2026, 04:57 AM UTC

    "New Xdock Supervisor Phone (Dock APIs/Apps)" is Down

  51. investigating Oct 11, 2026, 04:57 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK17) (Dock APIs/Apps)" is Down

  52. investigating Oct 11, 2026, 04:57 AM UTC

    "Shipment Soap" is Down

  53. investigating Oct 11, 2026, 04:57 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Down

  54. investigating Oct 11, 2026, 04:57 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Down

  55. investigating Oct 11, 2026, 04:57 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Down

  56. investigating Oct 11, 2026, 04:57 AM UTC

    "Website-Notification Service (Saia Website API Per Microservice)" is Down

  57. investigating Oct 11, 2026, 04:57 AM UTC

    "WorkDay-Saianet (Workday)" is Down

  58. investigating Oct 11, 2026, 04:57 AM UTC

    "Prod-Roads and Linehaul-AuthenticationService (Roads Services Health check)" is Down

  59. investigating Oct 11, 2026, 04:57 AM UTC

    "Website-Pickup Service (Pickup)" is Down

  60. investigating Oct 11, 2026, 04:57 AM UTC

    "Website-Transit Time Service (Saia Website API Per Microservice)" is Down

  61. investigating Oct 11, 2026, 04:57 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Down

  62. investigating Oct 11, 2026, 04:58 AM UTC

    "PnD API - City Driver Mobile Event Service (K8) (RouteMax APIs)" is Down

  63. investigating Oct 11, 2026, 04:58 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" is Down

  64. investigating Oct 11, 2026, 04:58 AM UTC

    "Prod-Roads and Linehaul-ManifestService (Roads Services Health check)" is Down

  65. monitoring Oct 11, 2026, 04:58 AM UTC

    "OSD API (OSD Prod)" is Operational

  66. monitoring Oct 11, 2026, 04:58 AM UTC

    "Website-Point Service (Saia Website API Per Microservice)" is Operational

  67. monitoring Oct 11, 2026, 04:59 AM UTC

    "Appointment Automation Health Check" is Operational

  68. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Notification Service (Saia Website API Per Microservice)" is Operational

  69. monitoring Oct 11, 2026, 04:59 AM UTC

    "Raters App (Raters App)" is Operational

  70. monitoring Oct 11, 2026, 04:59 AM UTC

    "Trailer Tracking - Mispull Monitoring Service" is Operational

  71. monitoring Oct 11, 2026, 04:59 AM UTC

    "Crowley Health Check" is Operational

  72. monitoring Oct 11, 2026, 04:59 AM UTC

    "WorkDay-Saianet (Workday)" is Operational

  73. monitoring Oct 11, 2026, 04:59 AM UTC

    "BOL Soap" is Operational

  74. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Cargo Claim Service (Saia Website API Per Microservice)" is Operational

  75. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Rate Quote Service (Saia Website API Per Microservice)" is Operational

  76. monitoring Oct 11, 2026, 04:59 AM UTC

    "Prod-Roads and Linehaul-PurchaseTransportationService (Roads Services Health check)" is Operational

  77. monitoring Oct 11, 2026, 04:59 AM UTC

    "Prod-Roads and Linehaul-DriverService (Roads Services Health check)" is Operational

  78. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Document Service (Saia Website API Per Microservice)" is Operational

  79. monitoring Oct 11, 2026, 04:59 AM UTC

    "Rate Quote Proxy SOAP - Prod (SOAP and Rest APIs)" is Operational

  80. monitoring Oct 11, 2026, 04:59 AM UTC

    "Customer REST Tracking API (Customer API)" is Operational

  81. monitoring Oct 11, 2026, 04:59 AM UTC

    "New Xdock Supervisor Phone (Dock APIs/Apps)" is Operational

  82. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Pickup Service (Pickup)" is Operational

  83. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Pickup Service (Saia Website API Per Microservice)" is Operational

  84. monitoring Oct 11, 2026, 04:59 AM UTC

    "Prod-Roads and Linehaul-ManifestService (Roads Services Health check)" is Operational

  85. monitoring Oct 11, 2026, 04:59 AM UTC

    "Email To Quote Health Check" is Operational

  86. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Transit Time Service (Saia Website API Per Microservice)" is Operational

  87. monitoring Oct 11, 2026, 04:59 AM UTC

    "TST HealthCheck (Customer API)" is Operational

  88. monitoring Oct 11, 2026, 04:59 AM UTC

    "Rate Quote REST Customer API - Healthcheck" is Operational

  89. monitoring Oct 11, 2026, 04:59 AM UTC

    "PnD API - City Driver Mobile Event Service (K8) (RouteMax APIs)" is Operational

  90. monitoring Oct 11, 2026, 04:59 AM UTC

    "Forklift Tablet & Supervisor Phone App (Dock APIs/Apps)" is Operational

  91. monitoring Oct 11, 2026, 04:59 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK16) (Dock APIs/Apps)" is Operational

  92. monitoring Oct 11, 2026, 04:59 AM UTC

    "Haulmax Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Operational

  93. monitoring Oct 11, 2026, 04:59 AM UTC

    "Cost Model Health Check" is Operational

  94. monitoring Oct 11, 2026, 04:59 AM UTC

    "PnD API - City Driver Service (K8) (RouteMax APIs)" is Operational

  95. monitoring Oct 11, 2026, 04:59 AM UTC

    "WnR Prod API (Wnr Prod)" is Operational

  96. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-User Service (Saia Website API Per Microservice)" is Operational

  97. monitoring Oct 11, 2026, 04:59 AM UTC

    "RAR Endpoint (RAR)" is Operational

  98. monitoring Oct 11, 2026, 04:59 AM UTC

    "Prod-Roads and Linehaul-SystemReferenceService (Roads Services Health check)" is Operational

  99. monitoring Oct 11, 2026, 04:59 AM UTC

    "Website-Shipment Service (Saia Website API Per Microservice)" is Operational

  100. monitoring Oct 11, 2026, 04:59 AM UTC

    "Customer Shipment Tracing - SOAP" is Operational

  101. monitoring Oct 11, 2026, 04:59 AM UTC

    "Shipment Soap" is Operational

  102. monitoring Oct 11, 2026, 05:00 AM UTC

    "Saia Rates Health Check (Raters App)" is Operational

  103. monitoring Oct 11, 2026, 05:00 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK17) (Dock APIs/Apps)" is Operational

  104. monitoring Oct 11, 2026, 05:00 AM UTC

    "Livehaul Bulk Health Check Monitor (LiveHaul - Driver Plan Apps/APIs)" is Operational

  105. monitoring Oct 11, 2026, 05:00 AM UTC

    "Website-Tracking Service (Saia Website API Per Microservice)" is Operational

  106. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-AuthenticationService (Roads Services Health check)" is Operational

  107. monitoring Oct 11, 2026, 05:00 AM UTC

    "Optym Dispatch APIM K8 Health Check (RouteMax APIs)" is Operational

  108. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-DailyScheduleService (Roads Services Health check)" is Operational

  109. monitoring Oct 11, 2026, 05:00 AM UTC

    "PnD API - Driver Details API (k8) (RouteMax APIs)" is Operational

  110. monitoring Oct 11, 2026, 05:00 AM UTC

    "Website-Terminal Service (Saia Website API Per Microservice)" is Operational

  111. monitoring Oct 11, 2026, 05:00 AM UTC

    "Pickup SOAP (Pickup)" is Operational

  112. monitoring Oct 11, 2026, 05:00 AM UTC

    "Pickup SOAP" is Operational

  113. monitoring Oct 11, 2026, 05:00 AM UTC

    "LH Mobile API v1 (LiveHaul - Driver Plan Apps/APIs)" is Operational

  114. monitoring Oct 11, 2026, 05:00 AM UTC

    "New Xdock Supervisor Phone (DCAXDOCK15) (Dock APIs/Apps)" is Operational

  115. monitoring Oct 11, 2026, 05:00 AM UTC

    "PnD API - Inbound Planning Service (K8) (RouteMax APIs)" is Operational

  116. monitoring Oct 11, 2026, 05:00 AM UTC

    "CS Disputes (CS Disputes)" is Operational

  117. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-CommonService (Roads Services Health check)" is Operational

  118. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-EmptyMilesService (Roads Services Health check)" is Operational

  119. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-TonnageService (Roads Services Health check)" is Operational

  120. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-SaiaLookupApp (Roads Services Health check)" is Operational

  121. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-MasterScheduleService (Roads Services Health check)" is Operational

  122. monitoring Oct 11, 2026, 05:00 AM UTC

    "Prod-Roads and Linehaul-EquipmentService (Roads Services Health check)" is Operational

  123. monitoring Oct 11, 2026, 05:01 AM UTC

    "MFT Export Integration App" is Operational

  124. monitoring Oct 11, 2026, 05:01 AM UTC

    "Rate Quote Proxy (Customer API)" is Operational

  125. monitoring Oct 11, 2026, 05:01 AM UTC

    "Website-Claim Service (Saia Website API Per Microservice)" is Operational

  126. monitoring Oct 11, 2026, 05:01 AM UTC

    "LOWES DCC Trailer Notification (LOWES)" is Operational

  127. resolved Oct 11, 2026, 05:01 AM UTC

    All components are Operational

  128. monitoring Oct 11, 2026, 05:01 AM UTC

    "Driver Plan API HealthCheck (LiveHaul - Driver Plan Apps/APIs)" is Operational