SafetyChain experienced a critical incident on April 18, 2024 affecting Web and LINK and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
WebLINKMobile / Windows App
Update timeline
- investigating Apr 18, 2024, 12:57 PM UTC
We are investigating reports of users not being able to log in to the Live environment.
- investigating Apr 18, 2024, 01:59 PM UTC
Investigation continues while further reports confirm this is affecting all customers.
- identified Apr 18, 2024, 02:04 PM UTC
The issue has been identified and our Engineering team is working to restore login services.
- resolved Apr 18, 2024, 02:11 PM UTC
Login services have been restored and SafetyChain is now working for all users.