SafetyChain incident

Train - Intermittent Login Disruptions

Critical Resolved View vendor source →

SafetyChain experienced a critical incident on April 16, 2024, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 03:15 PM UTC
Resolved
Apr 19, 2024, 07:46 PM UTC
Duration
3d 4h
Detected by Pingoru
Apr 16, 2024, 03:15 PM UTC

Update timeline

  1. investigating May 07, 2024, 07:43 PM UTC

    We are investigating reports of users not being able to log in to the Train environment.

  2. identified May 07, 2024, 07:43 PM UTC

    The issue has been identified and our Engineering team is working to restore login services.

  3. monitoring May 07, 2024, 07:44 PM UTC

    Login services have been restored and the Train environment is now working for all users.

  4. resolved May 07, 2024, 07:46 PM UTC

    This incident has been resolved.