SafetyChain incident

Live - Record processing delayed for some customers

Major Resolved View vendor source →

SafetyChain experienced a major incident on May 13, 2024 affecting Record Processing, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 02:53 PM UTC
Resolved
May 13, 2024, 06:38 PM UTC
Duration
3h 45m
Detected by Pingoru
May 13, 2024, 02:53 PM UTC

Affected components

Record Processing

Update timeline

  1. investigating May 13, 2024, 02:53 PM UTC

    We are currently investigating an incident in the Live environment where Record processing is delayed for some customers.

  2. investigating May 13, 2024, 03:26 PM UTC

    We are continuing to investigate the cause of this incident.

  3. identified May 13, 2024, 03:29 PM UTC

    The cause has been identified and we are working on a solution.

  4. monitoring May 13, 2024, 04:00 PM UTC

    A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.

  5. monitoring May 13, 2024, 04:35 PM UTC

    We are continuing to monitor the applied fix and investigate other causes of this incident.

  6. monitoring May 13, 2024, 05:48 PM UTC

    We are continuing to monitor the applied fix and investigate other causes of this incident.

  7. resolved May 13, 2024, 06:38 PM UTC

    This incident has been resolved.