SafetyChain incident

Live - Record processing delayed for some customers

Minor Resolved View vendor source →

SafetyChain experienced a minor incident on May 15, 2024 affecting Record Processing, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 05:59 PM UTC
Resolved
May 15, 2024, 08:01 PM UTC
Duration
2h 1m
Detected by Pingoru
May 15, 2024, 05:59 PM UTC

Affected components

Record Processing

Update timeline

  1. investigating May 15, 2024, 05:29 PM UTC

    We are currently investigating an incident in the Live environment where Record processing is delayed for some customers.

  2. investigating May 15, 2024, 05:59 PM UTC

    We are continuing to investigate the cause of this incident.

  3. investigating May 15, 2024, 06:33 PM UTC

    We are continuing to investigate the cause of this incident.

  4. monitoring May 15, 2024, 07:05 PM UTC

    The cause has been identified and we are monitoring the incident.

  5. resolved May 15, 2024, 08:01 PM UTC

    This incident has been resolved.