SafetyChain incident

Live - API integration performance degradation

Minor Resolved View vendor source →

SafetyChain experienced a minor incident on May 31, 2024 affecting API Integrations/DPT, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 03:36 PM UTC
Resolved
May 31, 2024, 06:34 PM UTC
Duration
2h 57m
Detected by Pingoru
May 31, 2024, 03:36 PM UTC

Affected components

API Integrations/DPT

Update timeline

  1. investigating May 31, 2024, 03:04 PM UTC

    We are currently investigating an incident in the Live environment where API integration calls are experiencing performance degradation.

  2. investigating May 31, 2024, 03:36 PM UTC

    We are continuing to investigate the cause of this incident.

  3. investigating May 31, 2024, 04:26 PM UTC

    We are continuing to investigate the cause of this incident.

  4. investigating May 31, 2024, 05:20 PM UTC

    We are continuing to investigate the cause of this incident.

  5. monitoring May 31, 2024, 06:07 PM UTC

    A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.

  6. resolved May 31, 2024, 06:34 PM UTC

    This incident has been resolved.