SafetyChain incident

Live - Record processing delayed for some customers

Minor Resolved View vendor source →

SafetyChain experienced a minor incident on June 27, 2024 affecting Record Processing, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2024, 09:41 PM UTC
Resolved
Jun 27, 2024, 10:37 PM UTC
Duration
55m
Detected by Pingoru
Jun 27, 2024, 09:41 PM UTC

Affected components

Record Processing

Update timeline

  1. investigating Jun 27, 2024, 10:33 PM UTC

    We are currently investigating an incident in the Live environment where Record processing is delayed for some customers.

  2. identified Jun 27, 2024, 10:35 PM UTC

    The cause has been identified and we are working on a solution.

  3. monitoring Jun 27, 2024, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2024, 10:37 PM UTC

    This incident has been resolved