SafetyChain incident

Live - Record processing delayed for some customers

Minor Resolved View vendor source →

SafetyChain experienced a minor incident on July 26, 2024 affecting Record Processing, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 03:54 PM UTC
Resolved
Jul 26, 2024, 07:03 PM UTC
Duration
3h 9m
Detected by Pingoru
Jul 26, 2024, 03:54 PM UTC

Affected components

Record Processing

Update timeline

  1. investigating Jul 26, 2024, 03:54 PM UTC

    We are currently investigating an incident in the Live environment where Record processing is delayed for some customers.

  2. investigating Jul 26, 2024, 03:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 26, 2024, 05:12 PM UTC

    A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.

  4. resolved Jul 26, 2024, 07:03 PM UTC

    This incident has been resolved.