SafetyChain incident

Train - Login Disruptions

Critical Resolved View vendor source →

SafetyChain experienced a critical incident on September 2, 2024 affecting Train Environment, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2024, 04:42 PM UTC
Resolved
Sep 02, 2024, 05:02 PM UTC
Duration
19m
Detected by Pingoru
Sep 02, 2024, 04:42 PM UTC

Affected components

Train Environment

Update timeline

  1. investigating Sep 02, 2024, 04:42 PM UTC

    We are investigating reports of users not being able to log in to the Train environment.

  2. monitoring Sep 02, 2024, 05:01 PM UTC

    A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.

  3. resolved Sep 02, 2024, 05:02 PM UTC

    Login services have been restored and SafetyChain is now working for all users.