SafetyChain incident

Supplier portal unavailable for some customers

Major Resolved View vendor source →

SafetyChain experienced a major incident on December 20, 2024, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2024, 02:45 PM UTC
Resolved
Dec 20, 2024, 03:27 PM UTC
Duration
41m
Detected by Pingoru
Dec 20, 2024, 02:45 PM UTC

Update timeline

  1. investigating Dec 20, 2024, 02:45 PM UTC

    We are currently investigating an incident in the Live environment where the Supplier Portal may not be loading for some customers.

  2. investigating Dec 20, 2024, 03:10 PM UTC

    We have received reports of customers not being able to create new supplier requirements. Our Engineering team is continuing its investigation.

  3. resolved Dec 20, 2024, 03:27 PM UTC

    This incident has been resolved and the supplier portal and creating new supplier requirements are working for all users.