SafetyChain incident
Login Disruption: Can't login to the SafetyChain system
SafetyChain experienced a major incident on February 19, 2025 affecting Web and LINK and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2025, 01:59 PM UTC
We are investigating reports of users not being able to log in to the Live environment.
- investigating Feb 19, 2025, 03:28 PM UTC
Intermittent login disruptions may be encountered. Our Engineering team is actively working to rectify this as quickly as possible.
- investigating Feb 19, 2025, 03:54 PM UTC
Offline mode is functional. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. However, the date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
- monitoring Feb 19, 2025, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 20, 2025, 02:38 AM UTC
We are continuing to closely monitor this incident while addressing additional improvements.
- monitoring Feb 20, 2025, 08:37 PM UTC
Systems are stable, and performance has returned to normal. Our Engineering team is continuing to monitor, ensuring sustained performance. Reminder, Offline mode is functional and available when needed. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. The date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
- resolved Feb 21, 2025, 03:01 PM UTC
The incident from February 20, 2025 has been resolved.