Safe FME incident

AWS outage

Major Resolved View vendor source →

Safe FME experienced a major incident on July 31, 2015, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2015, 05:52 AM UTC
Resolved
Jul 31, 2015, 08:02 AM UTC
Duration
2h 10m
Detected by Pingoru
Jul 31, 2015, 05:52 AM UTC

Update timeline

  1. identified Jul 31, 2015, 05:52 AM UTC

    Part of the AWS infrastructure suffers a major outage which affects the FME Cloud stack. We are monitoring the situation closely.

  2. identified Jul 31, 2015, 05:59 AM UTC

    To prevent further damage, we decided to enable the maintenance mode on our app. Running instances are not affected, but can currently not be modified.

  3. identified Jul 31, 2015, 06:26 AM UTC

    Unfortunately no updates so far, AWS is still investigating the issues. We are really sorry for the inconvenience.

  4. monitoring Jul 31, 2015, 07:47 AM UTC

    AWS recovered, we disabled the maintenance page and everything should work normally.

  5. resolved Jul 31, 2015, 08:02 AM UTC

    This incident has been resolved.