Safe FME incident

Unable to launch Professional size instances in CA Montreal (ca-central-1)

Minor Resolved View vendor source →

Safe FME experienced a minor incident on May 31, 2018 affecting FME Flow Hosted Instances, lasting 7h 40m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2018, 03:30 PM UTC
Resolved
May 31, 2018, 11:10 PM UTC
Duration
7h 40m
Detected by Pingoru
May 31, 2018, 03:30 PM UTC

Affected components

FME Flow Hosted Instances

Update timeline

  1. investigating May 31, 2018, 03:30 PM UTC

    We are currently investigating this issue. As of now only Professional size instances in the CA Montreal (ca-central-1) region are affected. All other instances are launching correctly.

  2. investigating May 31, 2018, 06:07 PM UTC

    We are continuing investigating this issue. We are working with Amazon Web Services who confirmed the issue and are currently investigating on their side.

  3. resolved May 31, 2018, 11:10 PM UTC

    This incident has been resolved. We can confirm that Professional size instances can be launched in the CA Montreal (ca-central-1) region successfully again.