Safe FME incident

Unable to launch new instance or start paused instances in the US East region

Major Resolved View vendor source →

Safe FME experienced a major incident on April 9, 2020 affecting FME Flow Hosted Instances, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2020, 11:15 PM UTC
Resolved
Apr 10, 2020, 01:09 AM UTC
Duration
1h 54m
Detected by Pingoru
Apr 09, 2020, 11:15 PM UTC

Affected components

FME Flow Hosted Instances

Update timeline

  1. monitoring Apr 09, 2020, 11:15 PM UTC

    Due to increased launch errors of AWS EC2 instances, you may be unable to launch or start paused FME Cloud instances in the US East region. Running instances are not currently affected.

  2. resolved Apr 10, 2020, 01:09 AM UTC

    The AWS EC2 service degradation was resolved, FME Cloud instances are now starting correctly in all regions.